Please Read Important Details below On Receiving Your Order
Thank you for allowing us to work with you
on your fence or deck project!
What sets us apart beside offering the
best quality vinyl fence and deck products manufactured today, is
the care we take with each order from manufacturing, to order placement,
exceptional shipping and packaging and through installation of your
project. We offer complete installation support, before during and
after your fence arrives. We believe our job is not finished until
your project is properly installed! We really are available 24/7 to
assist with your fence, deck or railing project!
To ensure that everything goes as
smoothly as possible, we have prepared this list of steps to follow when
receiving your order.
Your order will be shipped by an
independent freight carrier 100% Insured. Your order will more than likely come in a
large truck which will most likely require hand off loading. It is
important that you have enough help on hand for the off loading or a fork
lift on hand. Please understand the drivers are not required to
help. Upon your request, we will provide your tracking number and
freight carrier contact info to you, once your product ships.
Please keep in mind we
are not the freight company!
Freight carrier will call you
when your fence arrives to your city, to
schedule delivery appointment for your order. When you speak to the
freight scheduler, They will ask if you have a fork lift. If your
order is of average size, let them know, this is a hand offload no
forklift needed. Tell them to have your order towards the back near the
tailgate for easy offloading. You will simply take off our wrapping and
off load piece by piece. If you have a large order, if you can
arrange for a fork lift this will make it easier for you to offload.
If you are not sure make sure to ask your sales associate that helped
you with your order, or simply
Freight company will schedule your delivery appointment with you, for
Delivery" between 1:00 and 5:00
- Make sure to tell the freight scheduler that the truck driver has to
call you when he is an hour away from arriving to your location. This
will prevent you from having to wait all day for the truck to arrive.
If you do not do this, you might have to wait all day at delivery
location Keep in mind freight
companies whom are independent from us, are notorious for not meeting
schedules. Therefore if your project has a deadline or you are arranging
for help, you will need to stay in contact with carrier to ensure your
delivery day and time!
Prior to Delivery
Your order will be coming to you directly from our manufacturing
facility. The sections come ready to assemble – all rails are routed,
all pickets are cut and labeled, all posts are routed. Our fence
sections will need to be assembled on site. This is very basic to do,
plus remember we provide 24/7 install support! Contact
It will be
necessary for you or your representatives to be on site at the time of
the delivery to hand unload the truck; failure to do so will result in
redelivery charges. Most shipments are delivered on pallets. The
pallets are to be broken down to be offloaded by hand or you may choose
to rent a forklift at your own expense. If your order is large – you
must have another person(s) to help unload the truck. The driver is
responsible to get the order to the end of the truck only, it is the
recipient’s responsibility to offload all pallets. Refusing delivery of
orders is not permitted. If the delivery is refused, you will be
responsible for any and all shipping charges incurred, both to and from
your location. You will also be responsible for a 25% restocking fee.
When Accepting Delivery
1.) The driver will deliver to you a
specific number of pallets, bundles or boxes. Ask the driver how many are supposed
to be there and than count.
inspection, make sure your invoice number and/or your name is on any of
the pallets prior to breaking down pallets. Check all sides, including
top of pallet, of your order for any possible damage prior to taking
delivery of your order. Make sure you note any possible damage prior to
taking any material off of truck. When asked to sign any delivery
receipts, it is important to put “Subject to Inspection” and sign your
name. If you should find any visible damage please mark the delivery
receipt accordingly. You must report any visible damage or missing
product or errors within 48 hours of receipt. After 48 hours, it is the
customer’s responsibility to file insurance claims with the carrier for
any damages, errors, or missing product. At that point A Vinyl Fence
and Deck Wholesaler will no longer be responsible for missing or damaged
2.) If you have extra material left over that would like to
return, simply ship it back to us at your expense within 30 business
days, and if it is in
perfect brand new condition we will give you a credit minus a 25%
3.) If any damages/shortages have been
discovered, please immediately fax or email the freight bill on which you
have noted the damages/shortages and let us know what the damages
shortages may be. We cannot have replacement material shipped to you
without our first receiving this freight bill. A representative may come
out at a later date to verify the damage/shortage.
4.) A Vinyl Fence and Deck Wholesaler
cannot be held responsible for damaged or shorted material whose signed
freight bill does clearly state the material as shorted or damaged upon
receipt, or when we are notified over 48 hours after delivery. As always, If you have any
questions or concerns. please don't hesitate to call us! We are
always here ready to help!
5.) I acknowledge A Vinyl
Fence and Deck Wholesaler will not be held responsible for damaged or
missing parts not reported within the required 48 hours from the day of